The Body Language of a Phone call.

We had a meeting yesterday at a local Doctor’s office to discuss the possibility of doing a Six Sigma office procedure program for him. He is interested in fine tuning his already wonderful practice by reviewing the steps taken in each task. It is nice to see that McDonald’s is not the only business interested in consistency. It was also very refreshing to see someone who already looks like he has it all working and still be interested in stepping it up another notch.

During this exploring conversation we touched on the importance of personal energy even while answering the phone. It seems like a stange thought at first but we talked about how our body language also effects the energy or tone of our voice. Then we took it another step and talked about how much the listener on the other end of the phone can pick up on how we are feeling about ourselves in that moment. In other words are we paying attention or doing something else at the same time? Or are we frustrated, agitated, angry or happy, smiling and maybe feel like singing?

It all can be “felt”.

The other end of the phone doesn’t know exactly what, but they can pick up the energy. These are the day to day things that are so important and we are generally unaware that they are going on.

We will be adding a piece on this, along with some exercises to practice their phone presence, when we start the procedure training sessions.

What a nice and compatible combination it is to work on procedure, Lean Six Sigma style, and the energy of awareness and the present moment.

Your energy and how it affects others

At a presentation on personal energy and how it affects others, a couple of weeks ago, I did an exercise that had some interesting results. It was for a group of about 70 health care professionals.
Here is how the exercise went.

I asked on a scale of 1 to 10,  focus on how you to feel, in your body, as you hear the word. 1 being low energy in some form and 10 being high energy,
For the first word “Discipline”, most  said “2″, for the next word “Adore” most said “10″.
I did that same exercise with a different group the month before and they said the exact same numbers – 2 & 10.
Interesting and a great reminder for us all to become more and more aware of our thoughts/words and to practice changing some of them.

We need to practice with our thoughts and words just as we practice with improving our physical abilities with sports and games.

Having written a poetry book, Whispers of Intimacy (WhispersofIntimacy.com) I am interested in finding  ways to mix poetic thinking with our daily lives and with business situations.
Poetry is somewhat more about what you feel in your body and are aware of with your senses, than just what you are thinking.
It is a deeper, more present, more in tune, more compassionate, and more about life, way of thinking, writing, speaking and being.

Poetic writing/thinking might be an interesting exercise for you to try relating to some event in your life.  If you do it a few times, you might just surprise yourself.

Here is a question to ponder.

What choice could you make today that would enhance your personal environment and make life wonderful?

Enjoy this moment as it is constantly changing.

Doodling as an asset.

Last week I read  that Doodling during a meeting helps to increase retention up to 30%.  The article I read said that the study was done by Jackie Andrade, who is a psychology professor at the University of Plymouth in England. The study appears online in Applied Cognitive Psychology.

Doodling, they say in the article about the study, actually helps us to focus and pay attention.  I would like to take it another step and say that it also helps us to not think as much.  Our active brains are always going on and on about something. When we write, or Doodle, it is often just enough of “doing” to get a break from our “thinking” and allow our natural intuition to kick in. So Doodle away as you focus better and along with that often comes a free gift of a new insight, idea or possibility.

Doodling is listed in the dictionary as “absentminded” scribbling.  There is kind of a negative tone with absentminded, forgetful, distracted, daydreaming are the words that come to mind.  Let’s add that it also can be a means of connecting to our intuitive self and that being a very positive event on most days.

Next time you Doodle, save your artwork to look over and review. Once in a while you may get a very pleasant surprise in the form of an idea. On another level Doodling is like making it OK to play. So keeping a pad and pencil near, even if you type in all your notes, is a good idea.

My first journal book give to me by my good friend Beth (MutualChoices.com) turned out to be a Doodling experience for me. Back then I thought journaling was a “Dear Diary” experience and I was not interested in writing so the whole book became page after page of Doodling. I still have it and one friend, Michele Blood (Musivation.com) suggested that I have it printed as a book. It is loaded with interesting Doodles, thoughts and yes some interesting possibilities.

Listening to Your Mind

This wonderful quote from Conversations With God author Neale Donald Walsch says the opposite – be cautious listening to your mind.

He comments on quote from Emerson with his own version, here it is.

“The mind is the last part of yourself to listen to.

It thinks of everything you can lose.
The heart thinks of everything you can give,
and the soul thinks of everything you are.”

With all my studies of the conscious and subconscious mind over the years this has really peaked my attention. Watching our thoughts and then realizing how many of them are focused on some form of loss is amazing. Use this, as you can, to increase awareness in what your thoughts are and counter balance that with how your body is feeling and where your intuition kicks in. Awareness to what is happening now is what it’s all about.

What Would You Say?

A very creative artist named Heather Layton is working on a project at Cornell University as an artist-in-residence. It is titled “Letters to a Future Generation”. Here is her blog if you would like to know more about it.  www.pocketsfortheteeth.blogspot.com.  I added to her collection of 500 letters and this is what I wrote.

“If given the chance, what would you say to a future generation?”

Please;

Be aware that our Earth is alive and needs us to appreciate that.

Be comfortable and confident in yourself.

Understand your own, personal magnetic energy and how it flows and effects others.

Know that your imagination and passionate creativity are very powerful tools .

Also know that diversity stirs creativity and changes create opportunity.

Be grateful for who you are, what your uniqueness is about, so that you can share it where needed.

Practice being present and aware of what your senses are telling you is going on right now.

Find a connection that you will naturally have when with others.

Be curious and wonder.

Explore and share what you find, don’t take anything for granted. What can you teach?

Lead the way by being aware, compassionate, tuned in, kind and helpful.

Always keep your word and deal honestly with others.

Know that plenty of clean water, healthy foods, exercise, good sleep and thoughts that feel peaceful and freeing will keep your energy up.

Much can be found in your own stillness and the eyes of others, take time to really sense and feel it.

. . . and with all of this responsibility, because of who you are, be excited about the future
and what you can add to it.

With appreciation for how you will be.

Practice Being Happy
The word “Practice” jumped out at me from a book I was reading last week. It was used to explain that we need to “Practice” being Happy just as we need to practice anything else we want to be good at. This made sense to me but I had never thought of it in this way before. I started wondering what do we need to practice, in the world of small business, that we have not thought about before.
First we have to assume that we practice because we want to improve or get better at something. Let’s discuss a couple of possibilities here.
Listening – Are we really paying attention or waiting to make our own comments? Listening is a skill that can be improved if we are interested in doing so.
The “Practice” exercise here could be to practice not thinking about other things while someone is talking to you. Staying present, not thinking about the past or future, is what we need to improve. Focus on their words, and then ask them a question about what they had just said, most people will be trilled. We are not used to being listened to.
Another is Speaking – Do others hear you? Do you articulate clearly without just rambling on and on? Is brushing up on your speaking skills something to do? This can be one on one or to a group. If we are standing, do we need posture practice and image practice?
There is more, but the idea for me here is to focus on areas that could use improvement and practice imaging and doing it the way I would like to have it be. Practice makes perfect or at least improvement.

For many of us, with the New Year about to ring in, our thoughts are turning towards ideas of starting things a fresh.  Down come the holiday decorations and with them our merry festive spirits that held us high above the trials and tribulations of the passing year.

Yep, it’s time for sensibility and reason to show up on our doorsteps and march us forward with renewed purpose.  Closets are cleaned out to squeeze in those last minute tax write offs, exercise and diet strategies revised and of course, resolutions are made with the best intentions.

It’s time for us to decide what we’re going to do to make this New Year new.  And if not for the book I picked up this past fall, “How We Decide” by Johan Lehrer, I might not have given this notion about making decisions a second thought.

In his book, Lehrer offers up the latest research and a good number of compelling examples to demonstrate our human capacity for decision making.  He describes how both logic and emotions play vital roles in good decision making.   He also warns us that if they are not in proper balance according to the problem at hand, we can fall into some inherently human mental flaws while trying to evaluate our choices.

For example, there is the loss aversion bias, something that easily creeps in to our thinking process as we evaluate our risks associated with anything from investment portfolios, to relationships, to that little gamble on the office football pool.  We just don’t like losses and will make decisions that influence our behavior to avoid them, even over gaining something of the same value.

Another piece to this same flaw is how we choose to frame our choices or options when making a decision.  What I mean here is, there is usually more than one way to look at things and we need to be conscious of how our choices are framed.  Are they framed as losses or gains?  Does it make a difference to us if our burger is 95% lean or if it’s 5% fat?  Would we rather get a 10% discount or avoid a 10% handling fee if our out of pocket expense was $20 either way?

Bottom line is, as Lehrer points out, we need to think about how we think, especially if we want to make good decisions.  Actually, we need to not only think about how we are thinking, but we need to think about how we are feeling too.   So keep these wise words in your head as you go about making good decisions in 2011.  Happy New Year!

Do It
Delegate It
Delay It
Dump It
Four terms I learned years ago in one of my many “How to get Organized” classes. The big lesson for me, at the time, was to delay it, that delaying was a decision, a choice. Wow! Great. It helped, didn’t cure, but it helped.
Now fast forward years later and I am thinking how do I apply these same tools to my inner self and my thoughts, more than just my physical “stuff”

“Do it” – Is this thought good for me, is it productive and life enhancing?

If so but maybe not right now then can I “Delegate it” – maybe by transferring it from my mind to a piece of paper or my computer.

“Delay It” – Can I slow it down or choose another time to think about it?

“Dump It” – Totally get rid of this thought, idea or duty?

The Four “D’s” time for me “to do” or actually “to think” about them.